Due to the fragile nature of our products, Living Luxury uses couriers or Australia Post for the method of delivery, unless otherwise negotiated. It is in our best interest that your order is delivered as quickly and safely as possible, for this reason Living Luxury insures all packages and tracks them. In the unlikely event that an item is damaged during transit, you must contact us within forty eight (48) hours of receiving your item. This urgency is crucial to ensure that a claim can be made against the delivery company for compensation of the damage incurred. It is important to note that in this situation that the manufacturer, supplier or reseller, (Living Luxury) are not responsible for any damages incurred during transit. However, we will try to ensure that any damages incurred during transit are rectified immediately with the delivery company. It is your responsibility to examine your product(s) immediately after receiving them. If you fail to contact us within the specified time period (48 hours), it will be assumed that you have accepted the item in an undamaged state and Living Luxury shall not be liable to pay for or replace that item.
If a product is found to be DOA (‘Dead on Arrival’), (that is, not damaged during transit) we must be notified within two (2) business days of you receiving your product. In this situation, it remains your responsibility to return the product back to Living Luxury, with consent from Living Luxury. The product must include all original packaging and be in an unused condition to be accepted for inspection. The return of the product will be at your own cost, and must (unless otherwise negotiated with Living Luxury) be sent with an Australia Post money order for the same value at which it cost to send back. Once we receive the ‘faulty product’ we will inspect and determine whether or not the product has a manufacturers defect. If the product is found to be faulty, a replacement of the exact same product will be dispatched immediately. If for any reason that is uncontrollable by Living Luxury, that a product is no longer available, a new product may be negotiated to the same value as the original purchase. If the product is not found to be faulty, the product will be sent back to you immediately.
Change of mind
Please chose your items carefully as we do not accept returns for change of mind.